Seafarer’s Guide - FAQ
🌟 About the Dolphin Adoption
Q: How does the dolphin adoption work?
A: When you purchase one of our dolphin rings, you automatically adopt a wild dolphin at no extra cost. Within 48 hours, you’ll receive a personalized adoption certificate by email, including your dolphin’s name, a photo, fun facts, and a private page link to learn more about your dolphin’s home in the wild.
Q: Do I have to pay extra for the adoption?
A: No! Dolphin adoption is included free with every dolphin ring purchase — it’s our way of giving back to the ocean and letting you be part of something meaningful.
Q: Can I choose which dolphin I adopt?
A: Dolphin adoptions are assigned at random to make the experience special and surprising. You might be matched with Luna, Kai, Nalu, Reef, or one of our other wild dolphins!
Q: How will I receive my adoption certificate?
A: You’ll receive your certificate and dolphin details by email within 48 hours of your order. Be sure to check your spam or junk folder just in case!
Q: What organizations do you support?
A: We donate a portion of every sale to trusted marine conservation organizations dedicated to dolphin protection, ocean cleanup, and wildlife research.
Q: Is my dolphin kept in captivity?
A: No — all our dolphins are wild and free in their natural habitats. Your adoption helps support research and conservation that protects them in the wild.
🌟 About Our Jewelry
Q: What materials are your rings made from?
A: Our dolphin rings are crafted from high-quality materials like 925 sterling silver or 14K rose gold-plated silver (depending on the style). Each product page lists the specific material.
Q: Are the rings adjustable?
A: Yes! Our dolphin rings are adjustable to fit most finger sizes comfortably.
Q: How do I care for my dolphin ring?
A: To keep your ring looking its best, avoid contact with harsh chemicals and remove it when swimming or showering. Gently polish with a soft cloth if needed.
🌟 Shipping & Orders
Q: How long does shipping take?
A: We typically ship within 10-14 business days, and delivery times vary based on your location. You’ll receive tracking information once your order is on the way.
Q: Do you ship internationally?
A: Yes! We ship to some countries. Shipping costs will be determined at checkout
Q: Can I cancel or change my order?
A: We process orders quickly, but contact us at [your email] within 12 hours of purchase and we’ll do our best to help.
Q: What if my ring doesn’t fit or I need a return?
A: Since our rings are adjustable, most customers find a perfect fit! But if you have an issue, please reach out to us at [your email]—we want you to be happy with your order.
🌟 Other Questions
Q: Do you offer refunds?
A: We currently do not offer refunds. Because each purchase includes a personalized dolphin adoption certificate and unique products, all sales are final.
Q: Can I buy the adoption without a ring?
A: At this time, dolphin adoptions are only offered as part of our dolphin ring experience.
Q: Is this a real adoption?
A: Yes! While you’re not taking the dolphin home (of course!), your adoption supports real dolphins in the wild and helps fund conservation efforts.
Q: How do I contact you?
A: The easiest way is to email us at epsteinj58@gmail.com. You can also visit our Contact Us page for a form and more info.